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Independent Online Booksellers Association -- Book Buyers Bill of Rights
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Book Buyers Bill of Rights
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<p><a href="billofrights2009.rtf" target="_blank">Printable version (rtf format)</a>
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The Internet can feel like a savage jungle, but you deserve a civilized experience when buying books online. Members of the <i>Independent Online Booksellers Association</i> strive to ensure your satisfaction through adherence to the <a href="code.html">IOBA Code of Ethics </a>and through the following practices and assurances:
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<b>Accurate Descriptions</b> - IOBA sellers provide complete and accurate bibliographic descriptions, and they <a href="desc.html">grade the condition</a> of their books appropriately, noting any and all flaws.
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<b>Shipping</b> - You can expect prompt processing, careful packing, and speedy dispatch at reasonable rates.
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<b>Return Policy</b> - IOBA sellers guarantee satisfaction. If a buyer is dissatisfied, they may return their purchase within a reasonable amount of time, and a refund will be issued upon receipt of the item in its original condition.
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<b>A Pleasant Buying Experience</b> - You deserve a timely response, courteous communications, and a completely satisfactory transaction. IOBA members respect you, their customer, and they take pride in providing professional service from start to finish.
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<a href="index.html">Home</a>
<a href="http://www.ioba.org/mission.html">Mission Statement</a>
<a href="http://www.ioba.org/code.html">Code of Ethics</a>
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<a href="http://www.ioba.org/terms.html">Book Terminology</a>
<a href="http://www.ioba.org/desc.html">Description Definitions</a>
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<a href="mailto:info@ioba.org">Contact Us</a>
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<a href="http://www.ioba.org/membersearch.html">Member Dealers Contact Info</a>
<a href="http://www.ioba.org/app.html">Membership Application<br>(and dues payment)</a>
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<a href="http://www.ioba.org/links.html">Links to Book Related Sites</a>
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Problems? email the
<A href="mailto:webmaster@ioba.org">Webmaster</a>
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