Author: Shirley Bryant

Maria Bustillos of Popula

Q: What originally gave you the idea of starting an online auction? A: For years, in connection with my work as a housewares designer, I had been haphazardly collecting mid-century fashion and design magazines. In late 1997 I answered a…

Interview with Piet Wesselman, of Antiqbook

Q: Piet, how and when did you originally get into the book business? As a high school dropout I wanted to become either a bookseller or a journalist. Bookseller was easiest. I worked in a (new books) bookshop and with…

From the Editor

Here’s our last 2001 issue of The Standard. We hope you will find it entertaining and informative, and that it will persuade more of you to volunteer to contribute in the future. I’m always open to ideas for new sections…

Note from the Editor

I’ve been incredibly lucky for this issue, in being able to call on old friends to get very interesting articles and interviews. I’m sure it won’t always be this easy but I can dream! We have fascinating articles on determining…

Customer Service

Excellent customer service is the biggest and least expensive favor you can do yourself and your business. To stay viable, any business depends on both new customers and on repeat customers. As big as the Internet is, you will keep…