BOOK BUYER'S BILL OF RIGHTS
You deserve a civilized experience when buying books online. Members of the Independent Online Booksellers Association strive to ensure your satisfaction through adherence to the IOBA Code of Ethics and through the following practices and assurances:
IOBA sellers provide complete and accurate bibliographic descriptions, and they grade the condition of their books appropriately, noting any and all flaws.
You can expect prompt processing, careful packing, and speedy dispatch at reasonable rates.
IOBA sellers guarantee satisfaction. If a buyer is dissatisfied, they may return their purchase within a reasonable amount of time, and a refund will be issued upon receipt of the item in its original condition.
A Pleasant Buying Experience
You deserve a timely response, courteous communications, and a completely satisfactory transaction. IOBA members respect you, their customer, and they take pride in providing professional service from start to finish.