True Oak Books
OWNER:
Ari Bayvertyan
Member since:
2024
Independent, online bookstore based in the beautiful Hudson Valley, New York. Each one of our items, mostly general non-fiction, has been curated by our small but passionate team, with joy and enthusiasm.
(only displayed to logged-in members)
MEMBER-TO-MEMBER DISCOUNT:
%
COUPON CODE (if applicable):
More about this bookseller
My name is Ari Bayvertyan. I am originally from Istanbul, Turkey. I reside in Highland, NY (2 hrs North of NYC) and run True Oak Books with my wife, Katrina Schneider. We have over 20,000 titles in stock and are growing every day. Our stock mostly consists of general non-fiction.
We run a jewelry selling business on Etsy called Sansara Jewelry. The jewelry store is chiefly run by my wife, whereas I run the bookstore.
Our small team consists of myself, Katrina, a full-time employee, and a part-timer. We also partner with independent scouts in the general North East area who provide us with extra inventory. We hope to keep hiring and grow the business to 100,000+ listings without losing our commitment to buyer satisfaction.
Finally, I will be partnering with the folks at BookTrakker software in the near future, and I will be responsible of support and marketing. I've been a user for years, and it is simply the best! Looking forward to help making it even better.
When I am not working, I am either playing guitar and singing with my band Fate Envoy, meditating, or training in my favorite martial art, Kalaripayattu. My wife and business partner Katrina is a darn good visual artist!
Featured Items
Terms of Sale
Returns and Refunds
If you are not satisfied with your product for any reason, we will accept a return within fifteen (15) days after an item is delivered. As long as you initiate the return within that time by handing it to the post office, you will be refunded in full as long as the item reaches us in the condition it was sold in.
Please note that we reserve the right to withhold the return shipping cost from your refund on discretionary returns (i.e. for reasons like "bought by mistake", "no longer needed," or "changed my mind".)
Otherwise, if you are unhappy with the condition of the book, or find that we did not describe an item correctly, we will pay for return shipping.
If you wish to initiate a return, please email ari@trueoakbooks.com, and we will provide you with a shipping label. We answer most emails within 24 hours, and any email within 1 business day.
In the event that the item is late, please be patient with our carriers. As long as we have shipped within the allotted time and provided you with a tracking number, we consider our responsibility for a timely delivery fulfilled and do not offer "missed fulfilment promise" refunds. Please consider paying for a higher class shipping service (priority or express) if there is urgency in your purchase.
In the event that the item is lost in shipping, you will be refunded in full as long as the tracking shows that the item is lost or stuck in transit. Please be patient, however, as most items show up within a week after being supposedly lost.
Shipping and Handling
Most orders ship on the same or next business day. We do, however, reserve the right to ship within three (3) business days if necessary to account for various delays. If you have placed an expedited order, and we don't provide you with a tracking number within 3 days, please contact us, and we will offer you a partial refund.
Expedited and international shipping cost may exceed the advertised rate for heavy books or sets. In such a situation, we will contact you for additional charges, and you may reject the transaction and get a full refund if you are unhappy with the quote (or opt for standard shipping, if applicable).
Standard shipping within the continental US is always free, across all of our items!
For more information, please visit: https://www.trueoakbooks.com/policies